Refund Policy

RETURNS & EXCHANGES

We stand behind every piece we make. If something isn't right, here's how we handle it.

14-Day Return Window
All return and exchange requests must be initiated within 14 days of your confirmed delivery date. After 14 days, all sales are final.

Your Options

Exchange or Store Credit:
If you would like a different size, width, or style, we'll process your exchange at no additional cost. Store credit is issued at full purchase value and never expires.

Refund:
If you prefer a refund to your original payment method, a 20% restocking fee applies. This covers the cost of inspection, cleaning, and repackaging. Your refund will be processed within 5-7 business days of us receiving and inspecting the item.

Condition Requirements
Items must be returned unworn, unaltered, and in their original packaging. Any item showing signs of wear, scratches, discoloration, or damage will not be eligible for refund or exchange and will be returned to you.

Final Sale Items
items purchased during promotional events are final sale and not eligible for return or exchange.

How to Start a Return
Email us at officialvantier@gmail.com with your order number and reason for return. Do not ship anything back before receiving a confirmation from us — unconfirmed returns will not be processed.

Shipping
Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method. Vantier is not responsible for items lost in transit on the way back to us.